Our Insights

Culture for a digital age

Risk aversion, weak customer focus, and siloed mind-sets have long bedeviled organizations. In a digital world, solving these cultural problems is no longer optional.
Culture for a digital age
Article

A business leader’s guide to agile

– Agile promises rapidly evolving software and substantial business benefits, but it requires new habits from everyone: from IT... and from business partners.
Podcast

Creating value through sustainable design

– Companies can promote sustainability by following good design practices to provide innovative and aesthetically pleasing solutions... for customers and users.
Article - McKinsey Quarterly

A CEO action plan for workplace automation

– Senior executives need to understand the tactical as well as strategic opportunities, redesign their organizations, and commit... to helping shape the debate about the future of work.
Article

Does the global business services model still matter?

– Yes, but for these centralized groups to succeed in a digital era, leaders must focus on agility, customer service, and talent... development, in addition to cost reduction and process efficiency.

Digital blog

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Check out our digital blog—where we post short takes on everything from digitization to design.

FEATURED PUBLICATION

Book

Digital @ Scale: The Playbook You Need to Transform Your Company

– A new book by McKinsey authors offers a blueprint for reinventing the core of your business, with practical insights into three key elements of digital transformations.

Trending topics

What next for blockchain?
Video
What next for blockchain?
May 2017 – The conversation around blockchain is changing. We’re only now starting to understand this technology’s full potential, says one executive.

Industry perspectives

Business Technology

Want to learn more about how we help clients in Digital?

MORE INSIGHTS

Article

Why your call center is only getting noisier

– Investing in digital solutions to reduce call volumes and costs may not pay off if customer experience isn’t central to the effort.
Video - McKinsey Global Institute

The digital future of work: Is the 9-to-5 job going the way of the dinosaur?

– Independent work is on the rise, thanks in part to new digital platforms that allow people to find work and offer their skills.... What will this do to traditional work routines?
Video - McKinsey Global Institute

The digital future of work: Policy implications of automation

– The adoption of new technology and new work practices poses particular challenges to both business and policy makers. What are... the key priorities they should look to address?
Video - McKinsey Global Institute

The digital future of work: What skills will be needed?

– Robots have long carried out routine physical activities, but increasingly machines can also take on more sophisticated tasks.... Experts provide advice on the skills people will need going forward.
Video - McKinsey Global Institute

The digital future of work: What will automation change?

– Rapid advances in robotics and artificial intelligence are making inroads in the workplace, with machines carrying out physical... and cognitive activities. What will this mean for employment?
Article

Digital in chemicals: From technology to impact

– What are the major opportunities from digital in chemicals, and what must leaders do to capture them?
Article

Advanced analytics: Nine insights from the C-suite

– Conversations with hundreds of business leaders reveal nine ways that they are—and are not—adapting to the analytics... revolution.
Article

How to achieve and sustain the impact of digital manufacturing at scale

– Although manufacturing leaders see the potential of digital, few have a clear strategy to capture its value. Three principles... can help turn optimism into action.
Video

How Airbus is navigating a digital transformation

– The aerospace and defense company is charting a course to software and services, focusing on creating new data-driven models to... complement its hardware platforms.
Article

Customers’ lives are digital—but is your customer care still analog?

– Digital customer care is still new territory for many companies. They can learn a lot from the natives.
Interview

Automation at scale is driving transformative change across insurance

– Advances in robotics, cognition, artificial intelligence, and machine learning are ushering in a new era of automation. Machines... can now match or outperform humans across a range of activities in a number of industries, including insurance.