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Article

How tech giants deliver outsized returns—and what it means for the rest of us

– Networks and platforms reign within high tech, media, and telecom. Understanding the sector’s dynamics is increasingly important for executives in all industries.
Video

Telecom opportunities in the Middle East and Africa

Operators who haven't focused on the unique demands of consumers in the region can regain the trust of the more than 1 billion subscribers to mobile broadband there—who represent 19 percent of global telecom revenues—using a five-element strategy. Learn more in the video or read the article or full report.

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Report

Following the user: Middle East telcos on the journey to a digital customer experience

– Our new report, Following the user: Middle East telcos on the journey to a digital customer experience, highlights the... opportunity for telecom players amid digital disruption. Although there is room to take advantage, many Middle Eastern telcos are behind the curve. Understanding the digital customer experience could help them build agility to compete.
Interview

Cheaper, simpler, better for customers: Outsourcing without trade-offs

– Instead of “insourcing” or “reshoring,” a revamped approach to outsourcing can improve customer experience,... explains Vodafone Spain’s Carmen López-Suevos Hernández in an interview.
Article

A better way to M&A: Zeroing in on telecom value

– With organic growth opportunities narrowing, telecom players need a better way to screen potential M&A targets. A data-rich,... heat map–based approach can help.
Article

How telecom companies can win in the digital revolution

– For telecoms, making smart use of digital technologies calls for a wholesale digital transformation. Five steps are needed to... make it happen.
Article - McKinsey Quarterly

Telcos: The untapped promise of big data

– The industry is awash in information, but only a few companies manage it effectively.
Article - McKinsey Quarterly

Winning the rush for data services in the Middle East and Africa

– Demand for data is set to explode. The region’s telecom companies must position themselves now to take advantage.
Article - McKinsey Quarterly

The digital pressures weighing on telecoms

– Advances in communications devices and new business models are weakening the industry’s hold on consumers, a survey of executives... suggests.
Report

Making the most of advanced analytics in Tech, Media & Telecom

– The business model of network operators is being disrupted. This report highlights the potential of advanced analytics for incumbents—and... the leadership and organizational challenges they face.
Article

E-SIM for consumers—a game changer in mobile telecommunications?

– Traditional removable SIM cards are being replaced by dynamic embedded ones. What might this disruption mean for the industry?
Interview - McKinsey Quarterly

How Ericsson aligned its people with its transformation strategy: An interview with chief HR officer Bina Chaurasia

– A recent shift in strategy required an overhaul of HR. Ericsson’s chief human-resources officer, Bina Chaurasia, describes... how skills, technology, and processes had to change on a global scale.
Article

How some companies are using mobile to power growth

– Mobile offers impressive opportunities for profit and growth—provided companies can overcome the three biggest hurdles in effective... digitization.

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