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Return: A new muscle, not just a plan

Return: A new muscle, not just a plan

A nerve center can help build the capabilities that businesses need in the “next normal.”

Elevating customer experience excellence in the next normal

Companies that make the right investments now could build an enduring advantage in serving customers. Three priorities will be key.

How the CFO enables the board’s success—during COVID-19 and beyond

Two board experts explain how in times of crisis or transformation, the CFO can serve as a rock in the boardroom, a critical arbiter of difficult decisions, and a scout for the future.

As physical doors close, new digital doors swing open

The penetration of online commerce is lower in Australia than in the United States or Europe. But the lockdown is closing the gap.

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