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Insights on Operations

Transform the whole business, not just parts

In a business, the parts link together and compose the whole. And so to improve the whole, you must improve the parts—right?
Report

How smart platforms can crack the complexity challenge in project industries

– Modular platform strategies—originally developed and used by high-volume automotive players—can drive value in complex,... project-based industries as well. Here’s what you need to know.
Article

Why are your customers calling you again?

– Getting to the bottom of why customers keep calling your contact centers can generate significant savings. And result in happier... customers.
Interactive

Chemicals manufacturing 2030+: More of the same…but different

– A decade from now, chemicals plants may look similar from the outside. But the inside will be very different.
Article

The human side of digital supply chains

– On its own, technology won’t be enough to fix your supply chain.

Featured blog

Operations Blog

Short, sharp insights on all aspects of operations

Special collections

Issue

McKinsey on Industrial services: Reimagining how services organizations grow

– A set of paradigm shifts is forcing companies to rethink their approach to services businesses, to promote both growth and operational efficiency.
Collection

Customer First: Personalizing the customer care journey

Customer care functions that excel can differentiate their company from the competition. This compendium showcases what is possible when companies put customers first.
Collection

Zero-based productivity

ZBP aligns resources where they will matter the most and creates a culture of cost management to sustain the change over time.

Featured Video

Ops 4.0: The next frontier for operations

What is Ops 4.0, and how should companies prioritize their investment in digital and analytics? Yogesh Malik, co-leader of Ops 4.0 at McKinsey, discusses the four main areas organizations should focus on to target a potential 15 to 20 percent leap in productivity.

Digital Manufacturing

Podcast

How to master the seven-step problem-solving process

– Structured problem solving can be used to address almost any complex challenge in business or public policy.
Article

AI in production: A game changer for manufacturers with heavy assets

– Companies with heavy assets are improving throughput, energy consumption, and profit per hour with customized AI solutions.
Article

The future of manufacturing: Your people

– New technologies are an enabler, not merely a goal in themselves.
Article

Mapping heavy industry’s digital-manufacturing opportunities

– Manufacturing digitization could boost heavy-industry profit margins by three to five points—but only if people can make... the new technologies work at scale. The first article in a new series looks at the opportunity and the sector’s progress.

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MORE INSIGHTS

Article

Brexit: The bigger picture—Rethinking supply chains in a time of uncertainty

– UK companies can and should see the current high-uncertainty environment as a spur to rethink their supply chain strategies and... make them more resilient.
Article

Unlocking the value of digital operations in electric-power generation

– To stay competitive in electric-power generation, gas- and coal-powered plants need to improve fuel efficiency and performance.... A digital-enabled operational transformation allows them to do so.
Article

Smarter, faster asset allocation for more coverage at lower cost

– With careful planning, the latest technologies mean businesses can grow their asset bases without growing their cost bases.
Article

Realizing the value of your merger with the right operating model

– Substantial changes to an operating model are often necessary to achieve an organization’s strategic objectives and deliver the... promised value of a merger. Making these changes requires a thoughtful, leader-driven process to navigate the unique constraints and risks of the endeavor.
Video

The role of growth in a transformation: A conversation with Duncan Miller

– Companies that grow the top line while simultaneously expanding their margins thrive and succeed.
Report

Capturing value at scale in discrete manufacturing with Industry 4.0

– The efforts of many companies to apply Industry 4.0 solutions are stuck in “pilot purgatory.” Determining where to focus and how... to scale can help generate a meaningful, lasting impact.
Report

Embracing the discontinuities in India’s auto component industry

– The robust growth of the automotive components industry has been disrupted by a slowdown in automobile sales over the past several... months. Concerns about the future of the industry are foremost among all stakeholders. How can auto component manufacturers best manage the ongoing slowdown? This report touches on some actions that could help the industry.
Article

How to untap the full potential: An integrated—not isolated—view on cost

– Consumer-goods corporations have already turned the screws on costs. To capture further potential, they need to adopt cross-functional... approaches.
Article

The invisible hand: On the path to autonomous planning in food retail

– It’s not news to food retailers: sometimes your stocks are too high, sometimes they’re too low. Advanced planning... now gives them entirely new options for solving the expensive problem—and cuts costs in the process.
Article

Rethinking procurement in retail

– For retailers, procurement is no longer solely a matter of negotiating “A” brands. Private labels and verticalization... are trending. Advanced approaches and tools help get procurement in shape for the future.
Article

Next-generation supply chain—transforming your supply chain operating model for a digital world

– In a digital age, most supply chains run on old principles and processes. A few leaders can show us how a new operating model... can answer the demands of today—and tomorrow.
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Special Collection

Customer experience

Creating competitive advantage by putting customers first and managing their journeys.

Featured publications

Collection

The great re-make: Manufacturing for modern times

– What does “great” operational excellence look like and how do we get there?
Collection

The work of leaders in a lean management enterprise

– Learn what successful lean leaders do to integrate new technologies and approaches, and to ensure that the practices that support continuous improvement also improve continuously.
Book

Unlocking Industrial Resource Productivity

– This e-book examines five core beliefs to increase profits through energy, material, and water efficiency.

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