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Insights on Operations

Risk, resilience, and rebalancing in global value chains

Companies need an understanding of their exposure, vulnerabilities, and potential losses to inform resilience strategies.
Report

Making smart platforms stick

– Developing a modular technical solution is challenging, but sustainably anchoring the modular way of working can be even more difficult. Here are five key principles to ensure sustainable impact.
Article

The next normal in construction: How disruption is reshaping the world’s largest ecosystem

– The COVID-19 crisis looks set to accelerate an overdue transformation of the world’s largest ecosystem. We expect nine shifts to radically change the construction value chain, and offer a blueprint for the next normal ahead.

Operational Resilience

Article

Reimagining procurement for the next normal

– Procurement has led the way out of a crisis before, and can again. But success will mean rethinking every aspect of the function.
Article

Operations-driven sustainability

– Optimizing operations can unlock simultaneous environmental and financial benefits.
Article

Building the vital skills for the future of work in operations

– Operationally intensive companies have entered a new wave of automation and digitization. That will have a big impact on the skills... they need to remain competitive.
Article

Industry 4.0: Reimagining manufacturing operations after COVID-19

– Industry 4.0 technologies were already transforming manufacturers’ operations before the pandemic. Now adoption is diverging... between technology haves and have-nots.

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Latest Insights

Article

The role of spend analytics in the next normal

– The COVID-19 pandemic has proven that procurement functions can deliver at speed. But how can they also ensure that they’re spending wisely?
Article

Performance Management 2.0: Tech-enabled optimization of field forces

– Businesses with large field forces have more reasons than ever to boost effectiveness and efficiency. New technology options can help shatter old barriers to higher performance.
Article

Why now is the time to stress-test your industrial supply chain

– An effective way to increase supply-chain resilience is to understand the impact a crisis could have, well before it happens.
Article

The present-focused, future-ready R&D organization

– There’s no one right way to organize R&D. But a set of core design principles can provide the flexibility R&D organizations need to outpace competitors.

Special collections

Collection

Building supply-chain resilience

– At a time when cost control is critical, a reimagination of supply chains can deliver the resilience and efficiency business needs for the next normal—if leaders make smart investments to minimize costly disruptions before they occur.
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The care of one: Hyperpersonalization of customer care

– Hyperpersonalization will be the new proving ground in customer care. This compendium lays out four key drivers that organizations must be prepared to integrate by 2025.
Collection

The productivity imperative in services

– The key to preserving--or increasing--margins in a period of strong growth is to improve productivity. Download or share the issue.

Featured Videos

A new era for industrial R&D in Japan
 

Tokyo-based partners Hiroshi Odawara and André Rocha describe the challenges and opportunities for Japan’s industrial R&D, identifying the critical areas where businesses in Japan can focus to meet or exceed today’s highest-performing global R&D organizations.

How digital factories lead in the Fourth Industrial Revolution

McKinsey partner Enno de Boer and senior partner Katy George highlight research findings from the Global Lighthouse Network project and talk through the power of manufacturing innovation at scale.

Digital Manufacturing

Article

Industrial IoT generates real value—if businesses overcome six myths

– A new commitment to industrial IoT, or IIoT, can give manufacturers a critical edge in reimagining their operations.
Article

Preparing for the next normal via digital manufacturing’s scaling potential

– Achieving digital at scale can give European manufacturing the resilience and flexibility it will need to speed its recovery after... the coronavirus crisis—and beyond.
Podcast

How to master the seven-step problem-solving process

– Structured problem solving can be used to address almost any complex challenge in business or public policy.
Article

AI in production: A game changer for manufacturers with heavy assets

– Companies with heavy assets are improving throughput, energy consumption, and profit per hour with customized AI solutions.

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MORE INSIGHTS

Article

Downstream oil and gas amid COVID-19: Succeeding in a changed market

– North American industry shapers will quickly develop strong market perspectives, adopt flexible staffing models, and deploy streamlined... labor pools aligned with decisive strategic and operational choices.
Article

The future corporate center: Functional efficiency runs in the family

– In the corporate center, efficiency begets efficiency—and inefficiency begets inefficiency. The trick is to get more of... the former and less of the latter.
Article

Medtech’s call to action: Meeting the demand surge caused by COVID-19

– Five interventions have helped manufacturers ease supply constraints for medtech products during the pandemic. Important lessons... have been learned along the way.
Article

To take off, flying vehicles first need places to land

– The buzz about vehicles flying above hides the infrastructure challenge below.
Article - McKinsey Global Institute

COVID-19 and climate change expose dangers of unstable supply chains

– With the world undergoing its second “once in a generation” disruption in 12 years, a reappraisal of supply chains is in order.
Article

From defense to offense: Digital B2B services in the next normal

– After playing a crucial role in adapting service operations to COVID-19 disruptions, digital and analytics can help B2B service... companies emerge stronger in the post-pandemic reset.
Article

COVID-19 exposes a critical shortage of oxygen in developing countries

– The COVID-19 crisis is exacerbating what is considered a critical vulnerability in the health infrastructure of many developing... countries—a severe shortage of medical oxygen.
Article

Rethinking public-sector contract negotiations to secure value for taxpayers

– Key negotiation practices can result in significant cost savings in public-sector procurement.
Survey

The imperatives for automation success

– New survey findings show that organizations that successfully automate business processes follow a few common practices.
Article

Organizing for speed in advanced industries

– Faced with the COVID-19 crisis, companies in advanced industries have become more nimble and accelerated decision making. How... can they retain this speed once the pandemic abates?
Article

Seeing the savings: Toward transparent management of portfolio companies

– Early in the COVID-19 crisis, sponsors and portfolio companies collaborated to find ways to conserve cash. The next step, delivering... the savings, requires heightened diligence and discipline.
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Customer experience

Creating competitive advantage by putting customers first and managing their journeys.

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