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Insights on Operations

Transform the whole business, not just parts

In a business, the parts link together and compose the whole. And so to improve the whole, you must improve the parts—right?
Report

How smart platforms can crack the complexity challenge in project industries

– Modular platform strategies—originally developed and used by high-volume automotive players—can drive value in complex,... project-based industries as well. Here’s what you need to know.
Article

Why are your customers calling you again?

– Getting to the bottom of why customers keep calling your contact centers can generate significant savings. And result in happier... customers.
Interactive

Chemicals manufacturing 2030+: More of the same…but different

– A decade from now, chemicals plants may look similar from the outside. But the inside will be very different.
Article

The human side of digital supply chains

– On its own, technology won’t be enough to fix your supply chain.

Featured blog

Operations Blog

Short, sharp insights on all aspects of operations

Special collections

Issue

McKinsey on Industrial services: Reimagining how services organizations grow

– A set of paradigm shifts is forcing companies to rethink their approach to services businesses, to promote both growth and operational efficiency.
Collection

Customer First: Personalizing the customer care journey

Customer care functions that excel can differentiate their company from the competition. This compendium showcases what is possible when companies put customers first.
Collection

Zero-based productivity

ZBP aligns resources where they will matter the most and creates a culture of cost management to sustain the change over time.

Featured Video

Future of Asia: Manufacturing and supply chains
 

Singapore-based associate partner Alpesh Patel describes the three major technology developments that are radically changing manufacturing and supply chains, along with the steps CEOs and other senior executives must take in order to respond effectively.  

Future of Asia: Manufacturing and trade

Karel Eloot, Shanghai-based senior partner and coleader of McKinsey’s Operations practice and Internet of Things groups in Asia, identifies the critical trends in Asian trade that businesses must understand in thinking through their strategic moves as the region evolves.

Digital Manufacturing

Podcast

How to master the seven-step problem-solving process

– Structured problem solving can be used to address almost any complex challenge in business or public policy.
Article

AI in production: A game changer for manufacturers with heavy assets

– Companies with heavy assets are improving throughput, energy consumption, and profit per hour with customized AI solutions.
Article

The future of manufacturing: Your people

– New technologies are an enabler, not merely a goal in themselves.
Article

Mapping heavy industry’s digital-manufacturing opportunities

– Manufacturing digitization could boost heavy-industry profit margins by three to five points—but only if people can make... the new technologies work at scale. The first article in a new series looks at the opportunity and the sector’s progress.

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MORE INSIGHTS

Article

Brexit: The bigger picture—Rethinking supply chains in a time of uncertainty

– UK companies can and should see the current high-uncertainty environment as a spur to rethink their supply chain strategies and... make them more resilient.
Article

How B2B online marketplaces could transform indirect procurement

– Complex, indirect spend categories have resisted the trend toward online purchases. But new pressures—and offerings—are... reshaping the future of indirect procurement.
Article

Six emerging trends in facilities management sourcing

– Outsourcing, workplace strategies, and technology innovations hold immense potential for companies seeking to reduce costs and... improve productivity in facilities management.
Article

Why isn’t your transformation showing up in the bottom line?

– The success rates of large change programs vary widely. Finance teams can make a big difference in the outcome of these initiatives... by articulating and validating the link between transformation efforts and long-term value.
Article

Cracking the code of repair analytics

– Innovative industrial companies are swapping a reactive, manual, and labor-intensive repair lifecycle for one that’s proactive... and automated, with machine learning and advanced analytics at its core.
Article

Turn slow-moving inventory into fast profits

– For industrial-services organizations, slow-moving inventory can be a drag on financial performance. Why not transform it into... a profit booster?
Article

Driving value creation through G&A: Five ways to rethink your approach

– General and administrative (G&A) costs are usually the first target for cuts. But they can actually be hidden sources of value... for companies that know where—and how—to look.
Article

Eliminating roadblocks to Accelerated Performance Transformation

– A three-step Accelerated Performance Transformation can help industrial, technology, and consumer companies obtain benefits that... eluded them in the past.
Video

Ensuring resilience and the strategic imperative: A conversation with Kevin Laczkowski

– A strategic transformation that focuses on resilience will allow a company to adapt to changing economic scenarios.
Article

A new approach to Accelerated Performance Transformation

– New technologies are transforming industrial, technology, and consumer companies. How can they improve their margins and growth... while funding innovation?
Report

Fashion’s new must-have: Sustainable sourcing at scale

– Sustainable sourcing is fast becoming a top priority for fashion companies. A survey of sourcing executives reveals ambitious... targets—and highlights the transformation needed.
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Special Collection

Customer experience

Creating competitive advantage by putting customers first and managing their journeys.

Featured publications

Collection

The great re-make: Manufacturing for modern times

– What does “great” operational excellence look like and how do we get there?
Collection

The work of leaders in a lean management enterprise

– Learn what successful lean leaders do to integrate new technologies and approaches, and to ensure that the practices that support continuous improvement also improve continuously.
Book

Unlocking Industrial Resource Productivity

– This e-book examines five core beliefs to increase profits through energy, material, and water efficiency.

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