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Insights on Operations

What high-reliability organizations get right

Technology isn’t the only—or even the most important—reason high-reliability organizations outperform their peers.
Article

Shifting the dial in procurement

– Procurement has an opportunity, indeed an imperative, to transform from an enabler of cost reduction to a creator of sustainable... competitive advantage.
Interactive - McKinsey Quarterly

Five Fifty: Buy well

– Procurement matters more than you might think. Here’s how to make the most of what and how you buy.
Podcast

The future of manufacturing

– In this episode of the McKinsey Podcast, Simon London speaks with McKinsey... senior partner Katy George and partner Enno de Boer about the future of manufacturing—think digital and advanced analytics, not robots.
Article

Technology + operations: A flywheel for performance improvement

– New automation techniques can provide the first step toward continuous, tech-enabled redesign of critical operations—forming... an intuitive ops-to-tech cycle in which tech improves ops, and vice versa.

Featured blog

Operations Blog

Short, sharp insights on all aspects of operations

Special collections

Issue

McKinsey on Industrial services: Reimagining how services organizations grow

– A set of paradigm shifts is forcing companies to rethink their approach to services businesses, to promote both growth and operational efficiency.
Collection

Customer First: Personalizing the customer care journey

Customer care functions that excel can differentiate their company from the competition. This compendium showcases what is possible when companies put customers first.
Collection

Zero-based productivity

ZBP aligns resources where they will matter the most and creates a culture of cost management to sustain the change over time.

Featured Video

Ops 4.0: The next frontier for operations

What is Ops 4.0, and how should companies prioritize their investment in digital and analytics? Yogesh Malik, co-leader of Ops 4.0 at McKinsey, discusses the four main areas organizations should focus on to target a potential 15 to 20 percent leap in productivity.

Digital Manufacturing

Article

AI in production: A game changer for manufacturers with heavy assets

– Companies with heavy assets are improving throughput, energy consumption, and profit per hour with customized AI solutions.
Article

The future of manufacturing: Your people

– New technologies are an enabler, not merely a goal in themselves.
Article

Digitally enabled reliability: Beyond predictive maintenance

– To capture everything digital can offer in increasing reliability and reducing costs, companies should boost their digital-maintenance... ambitions.
Article

Mapping heavy industry’s digital-manufacturing opportunities

– Manufacturing digitization could boost heavy-industry profit margins by three to five points—but only if people can make... the new technologies work at scale. The first article in a new series looks at the opportunity and the sector’s progress.

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MORE INSIGHTS

Article

Brexit: The bigger picture—Rethinking supply chains in a time of uncertainty

– UK companies can and should see the current high-uncertainty environment as a spur to rethink their supply chain strategies and... make them more resilient.
Article

Value creation in European building materials—where do the opportunities lie?

– Six factors will determine whether Europe’s building-materials players can grow at the same rate as the construction industry... they supply.
Article

A transformation in store

– Brick-and-mortar retail stores need to up their game. Technology could give them significant boost.
Report

The coming shakeout in industrial distribution

– And five keys to outperformance in the years ahead.
Article

The digital difference in measuring production performance

– Measuring production performance digitally—and acting on the insights—can give a kick to the bottom line and be the... first step on a digital transformation journey
Article

For OEMs in the United States, the aftermarket is fertile ground

– To capture value in agriculture and construction, OEMs should innovate in four areas, including mastering digital and enhancing... service with the newest technologies.
Article

Automation in logistics: Big opportunity, bigger uncertainty

– As e-commerce volumes soar, many logistics and parcel companies hope that automation is the answer. But as this second article... in our series on disruption explains, things are not so simple.
Article - McKinsey Quarterly

Short-term pain for long-term gain: The new CEO’s dilemma

– CEOs who pivot to a longer view of health and performance make the right moves for their companies, though it’s sometimes... their successors who reap the rewards.
Article

Automation and the talent challenge in US consumer packaged goods

– US consumer products companies are facing a manufacturing-labor crisis. It’s time they took a fresh look at their automation... options.
Article

Revolutionizing indirect procurement for the 2020s

– There’s a new vision for indirect procurement, enabled not just by new technologies but also by a radical new understanding... of the value indirect procurement can generate.
Interview

Keys to a sustainable transformation: A conversation with Seth Goldstrom

– Transformations must truly change the trajectory of the organization to thrive over the long run. Here are four essential steps... to ensuring lasting change.
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Special Collection

Customer experience

Creating competitive advantage by putting customers first and managing their journeys.

Featured publications

Collection

The great re-make: Manufacturing for modern times

– What does “great” operational excellence look like and how do we get there?
Collection

The work of leaders in a lean management enterprise

– Learn what successful lean leaders do to integrate new technologies and approaches, and to ensure that the practices that support continuous improvement also improve continuously.
Book

Unlocking Industrial Resource Productivity

– This e-book examines five core beliefs to increase profits through energy, material, and water efficiency.

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