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Insights on Financial Services


Remaking banking customer experience in response to coronavirus

– In the context of COVID-19, banks can better serve customers in distress by enhancing support in the use of digital tools and new products and services.

Banking & Securities matters

Short takes on critical topics for leaders in banking, securities and beyond.

Insurance blog

Short insights on topics of interest to leaders in the global insurance industry.

Featured publications


McKinsey on Payments 30

– Covering trends and opportunities in the world of payments, worldwide.

Digital disruption in insurance: Cutting through the noise

Digital insurance in 2018: Driving real impact with digital and analytics. Highlights from articles this year show the progress... that has been made in reinventing the insurance landscape—and suggest more disruption to come.

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Scaling the impact of advanced analytics in Iberian insurance

– Although insurers within the Iberian Peninsula have embraced analytics, realizing the full value of new technologies will require... a confident move from moderate pilots to enterprise-wide deployment.

The cybersecurity posture of financial-services companies: IIF/McKinsey Cyber Resilience Survey

– Cyberrisk has become one of the top risk concerns among financial-services firms, and new research from the Institute of International... Finance (IIF) and McKinsey can help provide an understanding of ways firms can enable and strengthen cyber resilience.

The multi-access (r)evolution in insurance sales

– Consumers expect a seamless, digitally enhanced experience across multiple access points and channels. Three different approaches... can enable insurers to respond effectively.

Enterprise-wide security is both a technology and business issue

– CISOs have important skills that can position them for the CIO role.

Protecting the business: Views from the CIO’s and CISO’s offices

– At JPMorgan Chase, CISOs and CIOs work together to align cybersecurity with business goals.

Robust cybersecurity requires much more than great technology

– Security is increasingly an interdisciplinary capability.

The benefits of a CISO background to a business-unit CIO

– A deep understanding of cybersecurity is a competitive advantage.

The modern CISO: Managing scale, building trust, and enabling the business

– The modern CISO is uniquely positioned to bridge gaps across technology, processes, automation, and cybersecurity.

Creating the bank enterprise risk management function of the future

– To enhance enterprise risk management (ERM), banks need to transform the function. Here’s what can help.

Ecosystems and platforms: How insurers can turn vision into reality

– Today, insurers win by offering a product. Tomorrow, insurers will win by providing access to prevention and assistance services—and... by offering the right product to the right customer at the right time.

How workers’ compensation carriers can build better models of care in the US

– Value-based care models hold promise for treating injured workers. For workers’ compensation carriers, the time to get involved... is now.
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