Insights on Financial Services

Article

Reaching Asia’s digital banking customers

– Asia’s banking customers are migrating to digital channels in force. The challenge for the region’s banks is to deliver superior digital experiences before competitors do.

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Evolving insurance cost structures

– How incumbents can adapt and save to remain competitive in the digital age.
Article

Telematics: Poised for strong global growth

– An expanding array of telematics devices and services, combined with focused government mandates, will help the technology break... into the mainstream.
Article

Disruption in European consumer finance: Lessons from Sweden

– Strong earnings in European consumer finance have drawn the attention of attackers, including large retailers and fintechs. To... maintain their position, banks must focus on the customer and transform their operating models.
Video

The CEO of Guardian Life on talent in an age of digital disruption

– By rethinking its approach to talent management and introducing agile working practices, the company aims to stay a step ahead... of disruptive competitors.
Article

Behavioral insights and innovative treatments in collections

– Lending institutions can significantly improve collections success by applying innovative treatments based on behavioral segmentation.
Report

Fintech decoded: The capital markets infrastructure opportunity

– The level of investment in CMI fintech is gaining. For providers, the key is to view fintech not as a strategy in itself but as... a means to reach strategic priorities.
Article - McKinsey Quarterly

Competing in a world of digital ecosystems

– New players and blurring sector borders are starting to influence the competitive outlook in a wide range of industries. Here’s... a close-in look at changes afoot in automobiles and banking.
Interview - McKinsey Quarterly

Working across many cultures at Western Union

– The CEO of the global money-transfer company explains how it brings in the multicultural voice of the consumer through a broadly... diverse team of top executives.
Article

PSD2: Taking advantage of open-banking disruption

– Europe’s second Payment Services Directive opens attractive opportunities for established payments organizations. But to... win, banks will need to capture this disruption and turn it to their advantage.
Article

Looking behind the numbers for US stock indexes

– Record-high equity markets are prompting worries that stocks are overpriced. But a closer look finds that the market’s current... value may not seem so extreme.
Article

Insurance beyond digital: The rise of ecosystems and platforms

– Insurance companies have the opportunity to create new sources of revenue by rethinking their traditional roles and adopting an... ecosystem mind-set.

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