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Insights on Financial Services


A global view of financial life during COVID-19

– As the pandemic spreads across the globe, financial decision-maker behavior and sentiment continues to shift.

Reimagining customer service to manage delinquencies after COVID-19

– Building the right long-term capabilities to help consumers in financial distress and successfully mitigate and manage delinquencies takes time. All institutions with future receivables must act now.

Top ten myths of technology modernization in insurance

– Many insurers have experienced unsuccessful tech modernization efforts. To reverse this trend, insurers need to first become aware of common misconceptions—and then address them head-on.

What insurers can learn from China’s continuing COVID-19 recovery

– A recent McKinsey survey of Chinese agents offers insights into how COVID-19 has affected the Chinese insurance industry and what insurers can do moving forward.

How insurance can prepare for the next distribution model

– As the COVID-19 crisis evolves, it will continue to affect insurance distribution around the world. Insurers can prepare by building a strategy focused on near- and long-term implications.

Reshaping retail banking for the next normal

– Retail banks have a prominent role to play in guiding the world toward economic recovery, while preserving the health of their organizations.

The state of North American retail wealth management

– Nothing will pay more dividends in the long run than serving as trusted advisors and guiding clients through the months ahead. Financial advice has never been more important.

Banking imperatives for managing climate risk

– More than regulatory pressure is driving banks to manage climate risk. Financing a green agenda is also a commercial imperative—but specialized skills are needed to protect balance sheets.

How healthy is the Asian financial system?

– Will the impact of COVID-19 lead to a financial crisis in Asia? A look at the complex dynamics at play could help policy makers and corporations prepare for that possibility.

Explore all of McKinsey’s perspectives on COVID-19 for Banking and Securities

Banking & Securities matters

Short takes on critical topics for leaders in banking, securities and beyond.

Insurance insights that matter

Short insights on topics that matter to leaders in the global insurance industry.

Featured publications


Next-gen technology transformation in financial services

– A road map for technology innovation, tech productivity, and platform modernization.

Digital disruption in insurance: Cutting through the noise

Digital insurance in 2018: Driving real impact with digital and analytics. Highlights from articles this year show the progress... that has been made in reinventing the insurance landscape—and suggest more disruption to come.

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Improving productivity in a disrupted landscape: How to transform Latin American banking

– Latin American banks have long sought productivity breakthroughs to meet rising customer expectations and the challenge from new,... digital players. COVID-19 is making transformation even more urgent.

Financial decision-maker sentiment: Greece

– An ongoing look at how the attitudes of financial decision makers in Greece are evolving during the COVID-19 pandemic.

Financial decision-maker sentiment: Mexico

– An ongoing look at how the attitudes of financial decision makers in Mexico are evolving during the COVID-19 pandemic.

Financial decision-maker sentiment: Romania

– An ongoing look at how the attitudes of financial decision makers in Romania are evolving during the COVID-19 pandemic.

The next frontier for sustainable growth: Capturing the cost advantage of direct insurance

– Direct insurers in Western Europe are leaner, simpler, and faster than traditional multichannel insurers. Still, they must take... action to fulfill their potential.

Through-cycle investment in mining

– Mining is notoriously cyclical, with volatile equity prices and investment patterns as a result. As the COVID-19 crisis affects... the medium-term pricing outlook in many commodities and puts pressure on planned investments, mining CFOs have a unique opportunity (and imperative) to review their capital-expansion strategies.

Transforming the talent model in the insurance industry

– Insurers that succeed in the coming years will be those that recognize talent strategy has the same importance as core business... strategy.

Reaching the next normal of insurance core technology

– Now more than ever, insurers are focusing on reimagining the role of technology, reinventing technology delivery, and future-proofing... the foundation of core technology. Twelve articles dive deep into the what, why, and how.

Optimizing data controls in banking

– Banks need to do more in four important areas of data culture to build the risk-related data-control capabilities they will need... in the coming decade.

African banking after the crisis

– Here’s how African banks can manage the impact of COVID-19—and prepare for recovery.

Financial decision-maker sentiment: Chile

– An ongoing look at how the attitudes of financial decision makers in Chile are evolving during the COVID-19 pandemic.
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