Insights on Financial Services

Article

Will the good times keep rolling for Asia’s asset managers?

– With a revenue pool expected to double in the next five years, Asia’s asset management industry is a primary focus for domestic and foreign firms seeking robust growth opportunities.
Article

Managing a customer-experience transformation in banking

– As banks rush to transform their customer experience, it’s easy to trip up. Here’s how to execute a step change that... moves ahead of competitors.
Article

Closing the gap: Leadership perspectives on promoting women in financial services

– Men still make up most of the management ranks at banks and insurers. New survey data and interviews with female executives point... the way to improving gender diversity.
Article

Commercial lines insurtech: A pathway to digital

– Rather than fear the disruptive potential of insurtechs, commercial insurance executives should view them as a catalyst for digitization.
Article

Smarter analytics for banks

– Banks have a strong foundation in using data. New research reveals how they can get even more from their analytics investments.
Article

The lending revolution: How digital credit is changing banks from the inside

– Faster credit decisions, vastly improved customer experience, 40 percent lower costs, and a more secure risk profile. Here’s... how to get there.
Executive Briefing - McKinsey Global Institute

A decade after the global financial crisis: What has (and hasn’t) changed?

– The world economy has recently returned to robust growth. But some familiar risks are creeping back, and new ones have emerged.
Article

Attacking the cost of cash

– Targeting cash costs will be crucial for financial institutions looking to stay competitive. What can they do to promote cash... efficiency and cut the costs of their cash operations?
Article

Open banking’s next wave: Perspectives from three fintech CEOs

– The CEOs of Ping Identity, Plaid, and Tink share their views on the prospects for open banking and the pressing need for players... to develop a data and customer strategy.

Featured publications

Issue

McKinsey on Payments: Special edition on advanced analytics in banking

– This issue of our long-running journal focuses on the crucial role of analytics in banking and payments.
Collection

Digital disruption in insurance: Cutting through the noise

Regulation, product complexity, and insurers’ large balance sheets have kept digital attackers from insurers’ gates. That is changing, but in ways incumbents should embrace. They can flourish in the digital age—if they move swiftly and decisively.

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MORE INSIGHTS

Article

Building an effective analytics organization

– To maximize the potential of advanced analytics, banks and payments providers need to design an organizational structure that... supports the mission.
Article

Designing a data transformation that delivers value right from the start

– While most companies understand the importance of analytics, fewer than 20 percent have maximized the potential and implemented... AA at scale.
Article

Using analytics to increase satisfaction, efficiency, and revenue in customer service

– Payments providers that adopt advanced analytics to develop integrated approaches to customer service are seeing significant improvements.
Article - McKinsey Quarterly

A decade after the crisis, it’s a different world

– Back in 2008, we learned the hard way that good times can morph into bad times before most of us realize what’s happening.... Where are we now?
Report

European Private Banking in 2018: Running for scale

– Favorable market returns helped to build up Western European private banking profit pools in 2017, but banks need to assert more... control over their profit growth.
Article

Hidden figures: The quiet discipline of managing people using data

– To prevail in the renewed war for talent, banks will need to deploy new capabilities in data, analytics, and organizational science.
Article

Using data to unlock the potential of an SME and mid-corporate franchise

– By mining huge reserves of customer data, banking analytics leaders are meeting the needs of hundreds of thousands of commercial... customers, with new levels of convenience and cost efficiency.
Video

Democratizing digital finance: An interview with PayPal CEO Dan Schulman

– By working to be a better champion of its customers, PayPal has seen its transactions and customer base grow and satisfaction... among employees swell.
Article

Ten lessons for launching a greenfield digital banking business

– For some incumbent banks, the launch of a digital-only business can help meet customer needs and defend against fintechs.
Article

Combating payments fraud and enhancing customer experience

– The same technological tools making fraud more pervasive in banking and payments are enabling firms to meet the challenge.
Article

How machine learning can improve pricing performance

– New analytical capabilities have the potential to transform the way banks and other payment providers price products and services.
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