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Public Sector Insights

Article

COVID-19’s effect on minority-owned small businesses in the United States

– Already vulnerable, minority-owned small businesses brace for disproportionate impact. Here’s how to help.
Article

A transformative moment for philanthropy

– Here’s how the positive changes in individual and institutional philanthropy sparked by the COVID-19 pandemic can take... root and grow.
Article

COVID-19 and US higher education enrollment: Preparing leaders for fall

– A college’s first-year class helps define the student experience and heavily influences the institution’s finances.... Higher education leaders are concerned about what will happen in the fall; our latest survey insights can help.
Article

Lessons from the military for COVID-time leadership

– “Mission command” and other military principles can guide policy makers and business leaders thrust into crisis.
Article

Reopening US state government operations on a path to the next normal

– State leaders must continue to address the COVID-19 challenges facing their own operations while also considering how to rebuild... and reimagine for the next normal.

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Customer Experience in the Public Sector

Government agencies that focus on strengthening customer service serve people better.
Report

The opportunity in government productivity

– Governments face a pressing question: How to do more with less? Raising productivity could save $3.5 trillion a year—or... boost outcomes at no extra cost.
Collection

How to improve student educational outcomes

To understand what matters in student achievement, we applied analytics to data from the Program for International Student Assessment... (PISA), administered by the Organisation for Economic Co-operation and Development (OECD). These reports take on a few of the most active debates: Do mindsets matter? If so, to what extent? What teaching practices work best? Does technology help?

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Article

How a post-pandemic stimulus can both create jobs and help the climate

– The $10 trillion in stimulus measures that policy makers have allocated could be decisive for the world’s low-carbon transition.... Here’s how organizations can bring economic and environmental priorities together.
Article

Lessons from the generals: Decisive action amid the chaos of crisis

– Inspiration drawn from crisis-management professionals can help decision makers in the COVID-19 pandemic.
Article

Building the tech talent pipeline

– By taking a data-driven approach, regions can pinpoint the strengths and gaps in their pool of tech talent and prioritize investments... to boost competitiveness and collaboration.
Interview

Building agility in the British Army’s headquarters

– Three leaders from the British Army lay out what it took to bolster agility and flexibility in its headquarters operations.
Interview - McKinsey Quarterly

How the British Army’s operations went agile

– Military commanders have had to change the way they operate in the field. Corporate executives should take note.
Article

The future of work in black America

– Research shows that automation trends may be widening the racial wealth gap. This article reveals possible interventions that... may help African American workers prepare for the future.
Article

Collaborating for the common good: Navigating public-private data partnerships

– Public-private data collaboration holds great promise for solving some of society’s toughest challenges, but a holistic... data-governance framework is needed to help build trust and address risks.
Article

The European public-procurement opportunity: Delivering value in medtech

– Value-based procurement is a reality today. To capture the opportunity in today’s European medtech-public-procurement market... fully, winners need to adapt to new realities quickly.
Article

Catalyzing the growth of the impact economy

– A mature impact economy would help power economic growth while solving global social and environmental challenges. Here’s... what it will take to accelerate the impact economy’s development.
Article

How Mexico can become Latin America’s digital-government powerhouse

– Mexico’s digital efforts thus far have been laudable. But higher ambitions could fuel productivity and economic growth and... boost the country’s GDP by 7 to 15 percent.
Article

Is big really beautiful? The limits of pension consolidation

– Many governments are thinking about merging their disparate systems. New research finds real benefits, but capturing them is difficult.
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