Public Sector Insights

Article

Build a case, build a following: Laying the groundwork to transform customer experience in government

– Transforming government agencies to serve people better relies on making a compelling business case and inspiring supporters willing to champion the change. Here’s how.
Interview

Transforming a 150-year-old government agency: A CEO story

– HM Land Registry’s Graham Farrant describes leading the cultural and operational transformation of an organization of 5,200... people.
Article

High-performing US states: Is there a secret to success?

– Our refresh of the Leading States Index looks at state performance from the citizens’ perspective to gauge what’s... working well for governments and citizens, and where states can improve.
Article

How governments can be more effective by reallocating their resources

– Scrutinizing past expenditures and radically challenging cognitive biases can help governments cut costs and create better outcomes... for citizens.
Report

How migration data can deliver real-life benefits for migrants and governments

– As countries have joined together on a path toward increased cooperation and action on migration, investment in data will be crucial... for its success.

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McKinsey Center for Government

The McKinsey Center for Government is a new global hub for research, collaboration, and innovation in government performance.

Featured Publications

Collection

How to improve student educational outcomes

To understand what matters in student achievement, we applied analytics to data from the Program for International Student Assessment... (PISA), administered by the Organisation for Economic Co-operation and Development (OECD). These reports take on a few of the most active debates: Do mindsets matter? If so, to what extent? What teaching practices work best? Does technology help?
Report

The opportunity in government productivity

– Governments face a pressing question: How to do more with less? Raising productivity could save $3.5 trillion a year—or... boost outcomes at no extra cost.

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More insights

Video

The role of education in AI (and vice versa)

– Princeton’s head of computer science, Jennifer Rexford, explains how artificial intelligence is set to change not only what... teachers teach but how they teach.
Article

Understanding the customer experience with government

– Government agencies that are unclear on what matters most to their customers risk wasting time and resources on the things that... don’t. Finding out is the first step.
Video

Society 3.0: Using technology to improve public goods

– Vodafone Group CEO Vittorio Colao discusses why technology should not merely increase productivity but also benefit society at... large.
Report

Navigating the new realities of global trade

– The long-term future of global trade will be reshaped by technological shifts and changes in international trade policy.
Article

How smarter purchasing can improve public-sector performance

– Well-established best practices can generate billions of dollars of savings that can be better used elsewhere—without affecting... services.
Article

Improving outcomes with better government productivity

– Sure, productivity can save money. But it could also improve education, fine-tune tax collection, and add 12 billion healthy-life... years for the world’s population.
Article

Improving the effectiveness of tax collection: $30 in additional revenue for every $1 spent?

– An analysis of OECD countries’ expenditure on tax-collection effectiveness suggests high returns on investment.
Commentary

Supporting job growth and worker prosperity in a new era of automation

– With the advent of advanced automation, governments have a critical role to play in responding to workforce transitions.
Article - McKinsey Quarterly

Shaking up the leadership model in higher education

– Economic pressures, digital disruption, and rising job complexity are prompting universities to seek more “outsider”... leaders for their top jobs.
Article

Four innovations reshaping tax administration

– New insights from McKinsey research suggest that across the globe, tax authorities diverge in the maturity of their innovation... in four areas: digitized interactions, advanced analytics, process automation, and talent management.
Article

The trillion-dollar prize: Plugging government revenue leaks with advanced analytics

– Few fiscal opportunities are bigger than reducing revenue leakages from tax and payment abuse. Now, new sources of data and new... analytics tools are giving governments the upper hand.

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