Public Sector Insights

Article

How to lead a successful government transition

– The government transition period between an outgoing and an incoming government leader is a remarkable opportunity to capitalize on the momentum of the election and lay the foundation for success. A six-step approach can set an incoming administration on the right path.
Article

How Mexico can become Latin America’s digital-government powerhouse

– Mexico’s digital efforts thus far have been laudable. But higher ambitions could fuel productivity and economic growth and... boost the country’s GDP by 7 to 15 percent.
Article

Cracking down on government fraud with data analytics

– New data tools are giving government agencies the upper hand in taming fraud, waste, and abuse. Lessons from scaled approaches... show how to capture the hundreds of billions of dollars at stake.
Article

How states can improve well-being for all children, from birth to age five

– State governments have a unique opportunity to improve children’s developmental trajectories. An integrated approach can... help.
Article

How developing economies can get more out of their infrastructure budgets

– Governments in developing economies often lack the capacity to conduct thorough reviews of proposed capital projects. A streamlined... approach can identify those ready for funding.

Featured Publications

Customer Experience in the Public Sector

Government agencies that focus on strengthening customer service serve people better.
Report

The opportunity in government productivity

– Governments face a pressing question: How to do more with less? Raising productivity could save $3.5 trillion a year—or... boost outcomes at no extra cost.
Collection

How to improve student educational outcomes

To understand what matters in student achievement, we applied analytics to data from the Program for International Student Assessment... (PISA), administered by the Organisation for Economic Co-operation and Development (OECD). These reports take on a few of the most active debates: Do mindsets matter? If so, to what extent? What teaching practices work best? Does technology help?

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Video

Building a one-stop shop for government services in Australia

– Service New South Wales, a website for citizen services, was built like a start-up within the government, in a rapid, iterative... process sharply focused on customer satisfaction.
Article

The European public-procurement opportunity: Delivering value in medtech

– Value-based procurement is a reality today. To capture the opportunity in today’s European medtech-public-procurement market... fully, winners need to adapt to new realities quickly.
Article

Catalyzing the growth of the impact economy

– A mature impact economy would help power economic growth while solving global social and environmental challenges. Here’s... what it will take to accelerate the impact economy’s development.
Interactive

Visualizing early childhood development

– See how states are making progress to support early childhood development.
Article

Automation and the future of the African American workforce

– Without concerted effort, automation could heighten disparities that already harm minority workers.
Article

From heavy industry to modern tech hub

– Negotiating an economic transition is complicated. The experience of Jinan offers five lessons for other Chinese cities.
Article

Thriving amid turbulence: Imagining the cities of the future

– Four major forces are shaping cities of the future. How can they thrive in the face of challenges and change?
Video

Coordinating workforce development across stakeholders: An interview with ManpowerGroup CEO Jonas Prising

– Finding mutually beneficial areas for collaboration may be closer than you think. The key? Shifting from “just-in-time”... hiring to retraining.
Article

Sustaining high performance beyond public-sector pilot projects

– Public institutions can turn remarkable short-term efforts into meaningful long-term results.
Video

The AI factor in talent management: An interview with Catalyte’s Jacob Hsu and Mike Rosenbaum

– Top executives at one innovative software development firm share how they harnessed artificial intelligence to create a more diverse—and... more productive—workforce.
Interview

Transforming policing: An interview with Mike Bush, New Zealand’s police commissioner

– The country’s crime rate has decreased drastically in recent years after the police commissioner shifted to a focus on prevention... instead of prosecution.
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