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Retail Insights

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It’s time to rewire the fashion system: State of Fashion coronavirus update

– Fashion executives are focusing on crisis management now but eventually must shift to reimagining the industry. How will changes to the global economy and consumers’ behavior affect fashion in the postcoronavirus world?
Article

Building an e-commerce business: Lessons on moving fast

– With consumers moving online in reaction to coronavirus restrictions, companies will need to learn how to launch new e-commerce... businesses quickly.
Article

Five actions retail supply chains can take to navigate the coronavirus pandemic

– Retail supply chains are grappling with the humanitarian impact of the outbreak, as well as new operational risks. Five actions... can help retailers bring goods to communities and help employees.
Article

A perspective for the luxury-goods industry during—and after—coronavirus

– In these uncertain times, luxury-goods companies must take action to “navigate the now,” plan for the recovery, and shape the... future.
Article

What food retailers should do during the coronavirus crisis

– The food-retail industry plays a critical role in these uncertain times. Here are six actions food retailers should take to help... their communities, their employees, and their business.

Featured publications

Issue

Future of retail operations: Winning in a digital era

– This compendium explores the breadth of change and risk throughout the modern retail industry.
Issue

Perspectives on retail and consumer goods, Number 7

– The seventh edition offers some of our latest thinking on the trends and disruptions reshaping the consumer sector.

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More insights

Article

Adapting customer experience in the time of coronavirus

– Care, creative thinking, and new tools can address customers’ acute needs today and forge stronger ties in the post-COVID-19 era.
Article

Cautiously optimistic: Chinese consumer behavior post-COVID-19

– Brands are preparing for a “new normal.”
Article

At the heart of a crisis: How consumer-health companies can lead in the time of coronavirus

– As consumer behavior continues to shift with ever-changing conditions, consumer-health companies must respond to the coronavirus... pandemic with key stakeholders in mind.
Article

How China’s consumer companies managed through the COVID-19 crisis: A virtual roundtable

– During a virtual roundtable, China-based executives discuss their experience managing operations at leading consumer companies... during the coronavirus crisis.
Article

Perspectives for North America’s fashion industry in a time of crisis

– Apparel retailers, department-store chains, and cosmetics stores employ millions of people. Industry leaders must take quick action... while also planning for postcrisis realities.
Article

Patterns for value creation in apparel, fashion, and luxury

– Performance in the fashion and luxury industries has turned lower, but leading companies haven’t been deterred. Here’s how they... excel.
Article

The young and the restless: Generation Z in America

– Connected and exuberant, the newest consumer generation in the United States is beginning to define itself.
Article

Asia’s Generation Z comes of age

– The youngest generation of Asian consumers is becoming a force.
Article

Completing a transformation in the consumer-goods industry

– In a dynamic environment, every organization must realign its operating model. Consumer-packaged-goods players are no exception.... But what’s the secret to a successful transformation? Here are six ideas.
Podcast

Uncovering the state of fashion

– With the global economy cooling and concerns about sustainability rising, the mood among fashion-industry executives is far from... exuberant.
Article

How retailers can build resilience ahead of a recession

– Recent history shows how retailers can prepare for a downturn to create competitive advantage.
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