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Retail Insights

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Future of retail operations: Winning in a digital era

– This compendium explores the breadth of change and risk throughout the modern retail industry.

Perspectives on retail and consumer goods, Number 8

– The eighth edition contains our latest thinking on the topics that matter most to retail and Consumer Goods leaders.

Featured Insights


Fashion on climate

– How the fashion industry can urgently act to reduce its greenhouse-gas emissions

Beating the shrink on grocery shelves

– How leading grocers are reducing waste and bolstering profits while keeping pace with shoppers’ changing needs.

Eating out(side): Restaurant dining in the next normal

– Our survey of US consumers suggests that indoor dining in restaurants may not return to precrisis levels for months—or possibly... even years. That means full-service restaurant operators need a new economic model.

Consumer organization and operating models: Bold moves for the next normal

– Consumer companies must make bold decisions to withstand disruptions brought on by the pandemic.

Retail Reimagined

– Everybody needs to rethink both digital and in-store sales. To help retailers prioritize these efforts, we compiled this... research both prior to and during the shutdowns, looking at what changed and what trends will likely stick in the next two months.

Reimagining European restaurants for the next normal

– To win in the next normal, European restaurants will need to embrace innovation in their channel strategy, menu offerings, and... business model.

Meet Generation Z: Shaping the future of shopping

– The newest consumer generations—Gen Z and millennials—are upturning retailers’ expectations. Here’s how—and... what to do about it.

Biodiversity: The next frontier in sustainable fashion

– It’s time for the apparel industry to radically reduce the industry’s contribution to biodiversity loss. Here are... four interventions that can make the biggest impact.

What got us here won’t get us there: A new model for the consumer goods industry

– COVID-19 is amplifying 12 trends that have been disrupting consumer goods for the last decade. Leaders will adopt a new model... for ‘where to play’ and ‘how to win’ that gets their evergreen brands on the right side of the trends and helps their small brands scale up more quickly. Together these changes will fuel the next generation of industry growth.

Coronavirus: Leading through the crisis

Insights on how organizations can respond, and what happens next

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Hospitality and COVID-19: How long until ‘no vacancy’ for US hotels?

– New research indicates an extended and variable return for one of the hardest-hit industries

The Chinese consumer: Resilient and confident

– In this podcast, two China-based McKinsey partners impart advice on how companies can succeed in China’s fast-recovering... consumer market.

The value pitch: The importance of team value management

– Football is a business unlike any other. While money is important, the winning formula is more about the sound management of a... club’s most important asset: its team.

Closing the skills gap in retail with people analytics

– Retailers that embrace people analytics are poised to streamline their onboarding process, retain strong employees, and ultimately... maximize productivity.

Thriving in Latin America’s next normal: Commercial excellence in CPG

– Our latest survey shows that the region’s leading consumer-packaged-goods companies are agile, collaborative, data driven,... and digital in their commercial approach.

Reinvigorating growth in the consumer-goods industry

– In this episode of the McKinsey on Consumer and Retail podcast, three senior partners discuss the changes that will fuel... the next generation of growth for consumer-packaged-goods companies.

Unlocking the online retail opportunity with European farmers

– What can digital retailers in the agriculture sector do to encourage what could be a €10 billion market?

Australia’s next normal: The cautious consumer

– COVID-19 has elicited a clear worry among many Australians about their household “wallets,” and this concern is having... an impact on overall sentiment and behaviour.

Will innovation finally add up for consumer-goods companies?

– In a changing landscape, companies can better meet consumers’ needs by understanding the true value of innovation.

What consumer-goods sales leaders must do to emerge stronger from the pandemic

– The COVID-19 crisis has transformed how people shop and how retailers sell. In response, consumer-goods manufacturers and retailers... must build new capabilities and change how they operate.

What matters now in the consumer sector

– Sajal Kohli, who leads McKinsey’s work in the consumer sector globally, discusses the actions that retailers and consumer-goods... companies can take to thrive in the next normal.
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