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Impact stories

We work with clients to define and create opportunities, and transform their businesses to excel in a rapidly changing world. Our consultants serve mobile and integrated operators, digital media companies and networking and equipment firms in both mature and emerging markets.

Accelerating the call center through machine learning

Learn how machine learning helped a telco reduce call center resolution times by 20 percent.

An agile IT transformation

A successful, end-to-end IT transformation simplified the customer experience, reduced the time to market, and improved efficiency.

Automating the commercial engine

Learn how a mobile operator designed an automated commercial engine and used advanced analytics to grow revenues by 5 percent.

Capturing value from an IoT platform

In just nine months, a telco built an end-to-end IoT platform and boosted revenue for future growth.

Improving customer experiences through agile

A leading telecom operator embraced agile ways of working to transform customer satisfaction, deliver business impact and increase... efficiency.

Global mobile carrier improves ROI by gaining control of handset subsidy spend

Use of innovative marketing analytics provides insight to reduce subsidy costs by 10 percent.

Implementing lean IT jumpstarts telecom transformation

Disciplined pricing and distribution spearhead marketing and market transformation. Streamlined ADM processes drastically improve on-time delivery, speed-to-market, and productivity.

Insights uncover untapped markets for handset manufacturer

Targeting the high-value segment in an underserved market and developing new brand strategy increases market share by 20 percent in one year for a mobile-phone manufacturing OEM.

Restructuring sales processes to relieve revenue and margin pressure

B2B sales excellence effort yields higher account values with smaller salesforce.

Stopping a price war in mobile leads to revenue growth in an emerging market

Disciplined pricing and distribution spearhead marketing and market transformation.