Telecommunications Insights

Article

A new path for telco customer engagement

– Next-generation marketing and sales techniques offer incumbents real opportunity to thrive in a challenging landscape.
Interview - McKinsey Quarterly

Ten years at the top of a telco: An interview with Vittorio Colao

– The former CEO of Vodafone, who stepped down from the top job last September, reflects on the industry’s challenges and... what he learned as a successful global dealmaker.
Article

Reinventing telco networks: Five elements of a successful transformation

– For telcos to keep and grow market share, the network division needs a makeover that lets it shed its cost-center past to become... a leading function that influences the digital and analytics metamorphosis of the core.
Article

The building blocks telcos need to create their digital-and-analytics DNA

– Telcos need to rewire themselves to work in agile ways and make data-driven decisions to keep up with customers’ increasing... demands for simple digital experiences, among other challenges.
Article

A tale of two agile paths: How a pair of operators set up their organizational transformations

– Different approaches illustrate the company and market conditions that guide the structure of teams around work, and the rapid... benefits that follow.

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Article

A 5G manifesto for the CEO

– The transition to a 5G world is far more complex and uncertain than the shifts to previous generations of wireless technology.... Five key principles will help telco CEOs better prepare for the challenges that lie ahead.
Podcast

Who wins in a 5G world?

– In this episode of the McKinsey Podcast, Simon London speaks with McKinsey senior partners Ferry Grijpink and Philipp... Nattermann—ahead of the headline telecommunications conference Mobile World Congress (MWC)—about how telcos can prepare to be winners in the fifth-generation (5G) race.
Survey

Cutting through the 5G hype: Survey shows telcos’ nuanced views

– Operators see a marginally positive business case, expect rollout at scale to take until 2022, and don’t think the increase... in capital-expense-to-sales ratio will be as big as skeptics claim.
Interview

Analytics and automation in telcos: An interview with Nokia’s VP of global service delivery

– Digital operating models and new data-driven tools can not only deliver value to customers but can also help keep operators’... own houses in order.
Video

Society 3.0: Using technology to improve public goods

– Vodafone Group CEO Vittorio Colao discusses why technology should not merely increase productivity but also benefit society at... large.
Article

Telematics: Poised for strong global growth

– An expanding array of telematics devices and services, combined with focused government mandates, will help the technology break... into the mainstream.
Article

Unlocking value from IoT connectivity: Six considerations for choosing a provider

– Companies must take a more nuanced look at connectivity providers as the Internet of Things evolves.
Interview

Gene therapy for telecom operators: An interview with Jon Fredrik Baksaas

– The former GSMA chairman and Telenor CEO discusses what telecoms operators need to do to adapt in the new competitive landscape.
Article

Network sharing and 5G: A turning point for lone riders

– Network sharing will be a key lever to reduce cost and make 5G deployments feasible.
Article

The road to 5G: The inevitable growth of infrastructure cost

– Network cost could double as operators strive to meet demand for increased capacity and deploy 5G. How can they maintain their... profits?
Article

Are you ready for 5G?

– Smart operators will consider seven no-regrets moves to position themselves for advantage amid radically changing industry dynamics.
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