Telecommunications Insights

Article

The building blocks telcos need to create their digital-and-analytics DNA

– Telcos need to rewire themselves to work in agile ways and make data-driven decisions to keep up with customers’ increasing demands for simple digital experiences, among other challenges.
Video

Telecom opportunities in the Middle East and Africa

Operators who haven't focused on the unique demands of consumers in the region can regain the trust of the more than 1 billion subscribers to mobile broadband there—who represent 19 percent of global telecom revenues—using a five-element strategy. Learn more in the video or read the article or full report.

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Interview

Analytics and automation in telcos: An interview with Nokia’s VP of global service delivery

– Digital operating models and new data-driven tools can not only deliver value to customers but can also help keep operators’... own houses in order.
Video

Society 3.0: Using technology to improve public goods

– Vodafone Group CEO Vittorio Colao discusses why technology should not merely increase productivity but also benefit society at... large.
Article

Telematics: Poised for strong global growth

– An expanding array of telematics devices and services, combined with focused government mandates, will help the technology break... into the mainstream.
Article

Unlocking value from IoT connectivity: Six considerations for choosing a provider

– Companies must take a more nuanced look at connectivity providers as the Internet of Things evolves.
Article

Maximizing value from advanced analytics in telco service operations

– By developing and pursuing high-potential use cases, telcos can unlock hidden value and ignite an analytics-driven transformation.
Report

Japan at a crossroads: The 4G to 5G (r)evolution

– The country can leverage next-generation networks to boost industries, spur innovation, and regain technology leadership for a... prosperous telecom sector.
Article

Reducing churn in telecom through advanced analytics

– A comprehensive, analytics-driven approach to base management can help telecom companies reduce churn by as much as 15%.
Article - McKinsey Quarterly

Putting the right price on customer interactions

– Consumers are willing to pay more for choice in their interactions, yet most companies remain perplexed about which ones their... customers really want—and how much to charge for them.
Article

Hello, mobile operators? This is your age of disruption calling

– Difficult times for operators call for questioning old orthodoxies to win.
Article

How tech giants deliver outsized returns—and what it means for the rest of us

– Networks and platforms reign within high tech, media, and telecom. Understanding the sector’s dynamics is increasingly important... for executives in all industries.
Article

Regaining mobile’s grip on network connectivity

– While mobile operators struggle to tap into adjacent pools of value, they could be overlooking real threats to their core business.
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