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The future of customer experience: Personalized, white-glove service for all

– The next horizon of customer service will be built on individual customer profiles, enabling companies to quickly resolve issues... and even prevent them from occurring.
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Launching the journey to autonomous supply chain planning

– For many companies, the COVID-19 pandemic has provided the impetus—and a uniquely apt moment—for transitioning toward... autonomous planning.
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Reopening safely: Sample practices from essential businesses

– The safety protocols of hospitals, grocery stores, and other establishments that stayed open during the COVID-19 pandemic can... offer ideas for businesses preparing to welcome employees and customers back.
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Elevating customer experience excellence in the next normal

– Companies that make the right investments now could build an enduring advantage in serving customers. Three priorities will be... key.
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Jump-starting resilient and reimagined operations

– COVID-19 has created an imperative for companies to reconfigure their operations, and an opportunity to transform them.
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Digital collaboration for a connected manufacturing workforce

– Fourth Industrial Revolution technologies provide crucial support for factory workers to collaborate effectively—an even... more urgent requirement as physical distancing becomes the next normal.
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Managing a manufacturing plant through the coronavirus crisis

– Manufacturers can follow three guiding principles to keep their workers safe while preparing for increased uncertainty and long-lasting... changes to the work environment.
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Coronavirus’ impact on service organizations: Weathering the storm

– With thoughtful, judicious moves, businesses can manage coronavirus’ impact on the service sector and keep service personnel... supported and effective—even during a crisis.
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Coronavirus and technology supply chains: How to restart and rebuild

– As COVID-19-related restrictions begin to lift in Asia, how can organizations resolve supply-chain issues at pace?
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Customer-care organizations: Moving from crisis management to recovery

– The COVID-19 pandemic calls for a focus on six imperatives to rapidly adapt to this new environment.
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Supply-chain recovery in coronavirus times—plan for now and the future

– Actions taken now to mitigate impacts on supply chains from coronavirus can also build resilience against future shocks.
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